I have never sold jewelry before so I did not have any idea of the process. The customer support hotline was professional, polite and prompt from my first call to the end of the transaction. They explained how the value of my pieces was calculated and what I was offered felt fair to me. Since I am no expert in selling jewelry I felt a bit overwhelmed by the website but they patiently guided me through the whole process.
TNGB is a very professional organization. I never sold jewellery online before so I was hesitant at first. However, once I spoke to them I was immediately put at ease and gained trust to send my items via the mail. The process took 2 full business days – I sent my items on a Tuesday and then by Thursday evening I received an email money transfer for my items. I highly recommend TNGB as it is convenient and communication with is very transparent and timely. They answered my questions promptly and clearly. Quick and easy transaction – no hassles.
Patrick was wonderful to work with. I had random pieces of jewellery and flatware that was doing nothing but taking up space in my house. He even talked me through finding coins that I had forgotten about! We had an enjoyable time talking and learning about precious metals, and will definitely contact him again if we have any questions.